Terms and conditions

1. Company

The operator of the website www.golfface.cz is 3D INVEST s.r.o. ID: 288 17231, Tax ID: CZ 288 17 231, Pardubická 233, Srnojedy 530 02, hereinafter referred to as "Seller".

2. Order and the prior purchase agreement

• All orders made through the website www.golfface.cz, or negotiated individually in writing, or ordered according to the current catalog, are binding.
• By placing an order the buyer confirms acceptance of these Terms and Conditions, including the Complaints Procedure.
• Order is a proposal for the conclusion of the purchase contract. The purchase contract is concluded by the order confirmation and shall expire upon receipt of ordered goods by the buyer at the point of delivery specified in the order form and upon payment of the full purchase price.
• By making an order, the buyer agrees that the data provided on his order are valid and true. At the same time the purchaser consents with collecting and archiving the data about him and his purchases by the buyer, accordingly to applicable law.
• Seller reserves the right to verify the accuracy of the data provided in the order form before delivery of goods ordered.
• In case of inaccurate or incomplete information in the order form, the seller may be misleaded. This can result in non-delivery of goods ordered. Costs associated with the wrong order may be enforced at the buyer.
• The seller is committed to protecting the personal data specified in the buyer's order form. These data will be used only for the needs of the seller, will not be provided to third parts and will be handled in accordance with The Personal Date Protection Act.
• The property right to the goods passes to the buyer upon receipt of goods to the place of delivery designated by him, on condition that payment of a pre-agreed purchase price was made.

3. Terms of delivery

• We are dispatching the ordered goods to the date agreed in advance with the customer. (The production term is 4-6 weeks.)
• In case of payment by bank we ship the goods after the amount is credited to our account or upon the receipt of electronic confirmation of the transaction.
• Delivery time is then governed by the conditions of the carrier according to the chosen mode of transport.
• Transport costs are calculated individually depending on the amount of goods ordered and the delivery point.

4. Withdrawal from the contract

• Due to the fact that production and custom products are tailored to customer requirements, the buyer can withdraw from the contract only if the goods are not delivered in accordance with the agreed order.
• In case that the buyers´ behavior causes damage to the seller in accordance with § 55, paragraph 1, the buyer is obliged to pay damages.
• When the above conditions for the return of the goods are fulfilled, we send you the money for the goods by post or by transfer to your account, no later than 14 days after physical receipt of the goods.

5. Complaints procedure

• On the goods ordered and purchased through the website www.golfface.cz, or ordered according to the current catalog, we provide a warranty for two years from the date of delivery of the goods, in accordance with the applicable Civil Code.
• In case the buyer discovers damage on the purchased goods during the warranty period, a defect that was not caused by improper use, the buyer is entitled to claim under the guarantee.
• Please notify us (by phone, e-mail) before sending the goods claimed. Send claimed goods to our address, together with the original document of purchase and a letter with a brief description of the defect. We will analyze your claim and solve it individually.
• In case of a legitimate claim, the goods will be taken back and claims will be processed within a maximum of thirty days. The buyer will be informed about the claim processing by e-mail.
• The transport costs to the customer after the clearance of a claim are paid by the seller.

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